Frequently asked questions
We build it for you, or you build it from a kit. Here is what each path costs, who handles what, and what stays yours.
Build it for me
You send a document about your business; a developer hand-codes the site.
A document about your business: your story, services, prices, opening hours, whatever you already have, plus your photos. Word, PDF or plain text all work, and up to 8 photos. No forms and no questionnaire. Nothing written down? Paste a few lines instead. No photos? We'll use professional stock imagery.
A real developer starts reading your material the same day, and your design lands in your inbox within hours. Approve it and we build it out, then you're live on your own domain.
Up front, when you pick your package. That's what opens the page where you send us your material. You're not locked in by paying, though: the fee is fully refundable any time before you approve the design, for any reason, so if what we come back with isn't right you can walk away and get your money back. Builds start at $199 once, or $39 a month with nothing upfront.
Tell us and we'll change it, as many times as it takes. That's the whole point of showing it to you first, and it costs nothing extra. Nothing gets built until you're happy with it. And if we never get there, ask for your money back: the fee is fully refundable right up until you approve the design.
Yes. It's standard, hand-written code on your own domain, so you can move it to another host, hand it to another developer, or redesign it whenever you like. That holds on the monthly plan too: we run it for you, but it stays yours.
On Full Website, yes. Your Google Business Profile is set up for you and every page is written for your town and your trade. The fully managed plan keeps that work going after launch: reviews replied to, hours and posts kept current, and a blog.
Paying once is a single build fee, paid when you choose your package and refundable until you approve the design, and the site is yours to run from there. The monthly plan covers design, build, launch, hosting, updates, and support. One fee from $39 a month, and we handle everything.
I'll build it myself
You build it from a starter kit, with the docs and our team on chat.
Both starter kits, Eleventy and Astro, with every component, page and layout, a blog you can edit, and docs that walk you from install to deploy. New components and templates arrive as we ship them, and our team is on chat while you build.
Some HTML and CSS helps, but you don't have to be a developer. The docs go step by step from the first command to a deployed site, and when something doesn't behave chat is open 24/7, answered by the people who built the kits. You are never stuck on your own with it.
Yes. Unlimited projects, personal or client, forever. Deploy them free on Netlify or Vercel, on whatever domain you like. There's no per-site licence and no cap.
Yes. Make an account and the kit unlocks for life: the docs, both starters, chat support, plus everything we ship afterwards. There's no renewal and nothing monthly on the DIY side at all.
Ask us. That is what the support is for, and it costs you nothing extra. Chat is open 24/7, answered by the people who built the kits, so most snags are sorted in a few messages. If you would rather not finish it at all, hand it over: send us the repo and we will finish the site you started, from $199, quoted by hand, and you approve the design before we touch anything.
No. You can switch whenever you like, and nothing you have already done is wasted. Decide halfway through that you would rather we did it, and we will take your repo and finish the site you started, or build it fresh from your doc and photos if you prefer. The kit stays yours for life either way, and you can move between the Eleventy and Astro kits as often as you want.
Whichever way you go
The parts that are the same whichever route you take.
You do, and both are small. Hosting is $20 a month and comes with SSL. The domain is yours to own, ten to fifteen dollars a year, paid to the registrar rather than to us, and we'll register it and set up the DNS if you'd rather not. On the fully managed plan both are included in the monthly fee and we keep the domain renewed.
Chat, 24/7, answered by the people who build the sites rather than a ticket queue. Online Store and fully managed customers get priority, same-day replies.
The design step is there so you can, before it costs you anything. You see the design first, you tell us what to change as many times as you need, and you only pay once you have approved it. Walk away before that point and you owe nothing. The kit is free, so there is nothing to cancel. The fully managed plan runs on a 12-month minimum and cancels anytime after that from your dashboard.
Still have questions?
Open the chat any time — 24/7, real people, no bots and send us a message. We'll come straight back to you.
Ready to get started?
Send a doc and we hand-code it, or start from a kit and build it yourself
- Nothing built until you approve the design
- Live on your own domain
- Real code, yours to keep
